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Sensire Cloud

Ich habe mein Passwort vergessen. Wie bekomme ich ein neues?

  1. Sie können auf dem Anmeldebildschirm ein neues Passwort anfordern, indem Sie die Option Passwort vergessen markieren und auf die Schaltfläche Neues Passwort anfordern klicken. Wenn das Passwort nicht in Ihrer E-Mail-Adresse erscheint, könnte dies durch den E-Mail-Spamfilter Ihrer Organisation verursacht werden. In diesem Fall wenden Sie sich entweder an den Admin-Benutzer Ihrer Organisation (Abschnitt 2) oder an den Sensire-Support (Abschnitt 3).  
  2. Admin-Benutzer können die Passwörter anderer Benutzer über den Abschnitt Verwaltung Benutzer ändern. Dort kann der Admin-Benutzer auf die Schaltfläche Bearbeiten neben dem Benutzer klicken, dessen Passwort Sie ändern möchten, und ein neues Passwort für den Benutzer eingeben.  
  3. Der Kundensupport kann die Passwörter der Benutzer auf die gleiche Weise ändern wie die Admin-Benutzer. (Abschnitt 2) 

Wie kann ich Zustandsalarme erstellen?

You can create condition alarms within the cloud services Alarms modules Limits tab by clicking the Add button and giving the alarm desired limits, delays and receivers for the alarms. 

How do I set receiver for condition alarms?

You can set receivers for created condition alarms in the cloud services Alarm modules Limits tab by clicking on the Edit button next to the desired condition alarm you wish to edit. 

There you will find a dedicated section: Continuous alarm receivers for adding and removing users from receiving alarms. 

NOTICE: The users added to receive alarms must have either working email address and/or phone number, depending on how they wish to receive alarm messages. 

Scheduled alarm receivers’ section is to be used when user(s) wish to only receive alarm messages from alarms happening within a set timeframe. 

How do I set an external receiver to conditional alarms?

First you create a Receiver in the cloud services Management modules Users section. 

Section where Receivers can be found are underneath the list regular users and are created by pressing the Add button. 

Then you input the desired email, phone number or both and save the receiver. 

Receivers behave like regular users when set to alarm limits but are entities that only exist to receive alarms and cannot log into the cloud. 

I wish to download reports of condition measurements/alarms, how do I do it?

Reports can be downloaded as PDF- and CSV-files. First you search for the desired timeframe from which you want to get the information from. After the search is complete, you need to press either the Export to PDF or Export to CSV buttons, depending on which form you wish to receive the data. 

Do the system/devices fulfill EN12830, ISO9001, EN13485 ja EN13486 standards?

Yes, they do, the certificates can be found at ISO Certificates page. 

I wish to leave a comment on a single measurement, is this possible?

It is possible to leave a comment to a single measurement, which then can be seen when downloading PDF or CSV files of that includes that measurement. 

In Statistic modules Condition Measurement search for the timeframe from where you wish to comment the measurement from. After the search is complete, on top left side on the graph there is a button to Show/Hide data tables, you press that and below the graph all the measurements will be shown on a list. 

Clicking on a desired measurement will open a window that allows you to write a comment for that specific time and measurement. 


Sensire Apps

I forgot my user pin

Don’t worry, this happens often. Please
follow the steps below to find your user

1. Go to http://cloud.sensire.com
Login to your account. If you don’t have an account/permissions please contact your manager.

2. Go to Management > Users Look for your login email address under the title ‘Email’. On the table chart, you should be able to see ‘Pin’ next to the email address. That’s the user code you are looking for.

Invalid username/ password

If you run into this error message on the Settings page, either your password or username is incorrect.

1. Go to https://cloud.sensire.com/
Login to your account. If you don’t have an account/permissions please contact your manager.

2. Go to Management > Users Look for your login email address under the title ‘Email’.

3. Click the pen icon to open up the Edit window. Reset the password by filling ‘New Password’ and ‘Password Again’, then click ‘Update’.

4. Try logging in again in the ‘Settings’ with your email address and the new password.

I logged in to the application, but I cannot see any tasks, why?

In this case you should check from the cloud service If the user whose PIN is being used to log in the application is part of the user group that is set on the HACCP tasks. 

Other reason is that there are no tasks for that day/specific time to be done.

How do I create new tasks for HACCP?

Offer user manual for HACCP or extra training for the customer if the customer has already received the initial training. 

Am I able to split HACCP tasks between different users?

Tasks can be split between different users by creating user groups within the HACCP Production modules Settings tab. You create multiple User groups, place users on the groups and then add the groups on to the tasks you wish them to be able to complete. 

I am trying to measure temperatures, but the application shows no temperatures.

Check the mobile devices Bluetooth settings. Make sure that they are ON, location settings are ON, then try to reconnect with the Thermapen probe.

Will the data be saved after I edited it?

Yes, everything that’s been measured/saved will be sent to the server automatically. You can get the details in the cloud to see all the data from audit trail.

There is update for the application, how do I update it?

This is usually is caused by that the mobile device doesn’t allow downloads/installs from unknown sources. You either need to allow the download/updates from unknown sources or manually install the update by downloading the latest version from: downloads.sensire.com/android/ and choose the desired application. 



How do I install the sensors?

We give all customers a quick guide to install temperature sensors. If you have lost the guide or would like to ask more about the device installation. Please feel free to contact us by email: support@sensire.com 

How often do I have to change the battery in temperature sensors?

The temperature sensors’ battery life is usually around 2 to 5 years. If you noticed your devices are not sending temperature data to the cloud, please contact us at this email: , and we will take care of the rest for you.

The probe is not working, what should I do?

Please make sure the probe is close enough to the gateway and check if there
are not many obstacles in between. Keep the sensor close to the gateway for a few hours. If it doesn’t work, please contact our support: .

How do I know if all the devices are working and the data has started recording?

You may log in to your Sensire cloud: https://cloud.sensire.com/,  go to Management -> Devices -> Category: Sensors. If the sensor has a green check mark, it is working properly and it’s measuring data for you automatically.

Contact us if you need more information! 

contact support