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1. You can request a new password on the login screen and checking the Forgot password and pressing the Request new password button. If the password does not appear in your email address, it might be caused by your organization's email spam filter, in that case, either contact your organization's Admin user (Section 2) or Sensire support (Section 3).  
   
2. Customers Admin users can change other users’ passwords through Management modules Users section. In there, the Admin user can click on the Edit button next to the user whose password you want to change and enter a new password for the user.  
   
3. Customer support can change users’ passwords the same way as the Customers Admin users can. (Section 2) 

You can create condition alarms within the cloud services Alarms modules Limits tab by clicking the Add button and giving the alarm desired limits, delays and receivers for the alarms. 

You can set receivers for created condition alarms in the cloud services Alarm modules Limits tab by clicking on the Edit button next to the desired condition alarm you wish to edit. 

There you will find a dedicated section: Continuous alarm receivers for adding and removing users from receiving alarms. 

NOTICE: The users added to receive alarms must have either working email address and/or phone number, depending on how they wish to receive alarm messages. 

Scheduled alarm receivers’ section is to be used when user(s) wish to only receive alarm messages from alarms happening within a set timeframe. 

First you create a Receiver in the cloud services Management modules Users section. 

Section where Receivers can be found are underneath the list regular users and are created by pressing the Add button. 

Then you input the desired email, phone number or both and save the receiver. 

Receivers behave like regular users when set to alarm limits but are entities that only exist to receive alarms and cannot log into the cloud. 

Reports can be downloaded as PDF- and CSV-files. First you search for the desired timeframe from which you want to get the information from. After the search is complete, you need to press either the Export to PDF or Export to CSV buttons, depending on which form you wish to receive the data. 

Yes, they do, the certificates can be found at ISO Certificates page. 

It is possible to leave a comment to a single measurement, which then can be seen when downloading PDF or CSV files of that includes that measurement. 

In Statistic modules Condition Measurement search for the timeframe from where you wish to comment the measurement from. After the search is complete, on top left side on the graph there is a button to Show/Hide data tables, you press that and below the graph all the measurements will be shown on a list. 

Clicking on a desired measurement will open a window that allows you to write a comment for that specific time and measurement.